FAQs
Frequently Asked Questions (FAQs) – SnugCare
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1. What is SnugCare?
💛 SnugCare is a cozy little brand made with big love for your smol pets! 🐾 We create soft, safe, and comfy essentials for your fur babies — all designed to keep tails wagging and hearts warm.
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2. Who are your products for?
🐶🐱 Our products are perfect for dogs, cats, and all smol snuggle bugs who love feeling pampered. Whether they’re playful puppies or lazy fluffballs, there’s something for every pawrent here!
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3. Are your products safe for pets?
✅ Absolutely! Every product is thoughtfully designed and tested to ensure it’s pet-safe, durable, and oh-so-snuggly. No harsh chemicals, no scratchy fabrics — just paw-some comfort.
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4. How can I place an order?
🛒 Just head to our website, pick what your pet would love, and check out in a few taps. We deliver happiness right to your doorstep!
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5. How long does shipping take?
📦 Shipping usually takes 5-7 business days, depending on your location. We’ll keep you updated with tracking so you and your floofball can wait together 🐕📬
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6. What if I receive a damaged product?
😿 Oh no! If your order arrives damaged, just send us a picture and message within 48 hours, and we’ll fix it faster than a zoomie run! 💨
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7. Do you accept returns or exchanges?
🛍️ Yes, we do! You can request a return or exchange within 7 days of delivery as long as the product is unused and in original condition. Because we want both you and your pet to be 100% happy!
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8. Can I wash SnugCare products?
🧼 Yup! Most of our products are washable (check each product label). Use gentle detergent and cold water, and always air dry for longer fluff-life 🧺✨
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9. Do you customize products?
👀 Not yet… but we’re working on some adorable personalization options! Stay tuned 🐾💕
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10. How can I contact SnugCare?
📧 Reach us anytime at snugcare0@gmail.com or message us on Instagram @thesnucare — we’re always happy to help!